Setup & onboarding
Importing students, inviting parents and sending your first notice. See the onboarding guide.
Using the parent app
Installing the app, joining with a school code and managing notifications.
Plans & payments
How pricing works, invoices, upgrades and the free trial.
Frequently asked questions
How long does it take to set up our school?
Most schools are live within one working day. You share your student and class list in any format — Excel, a register, even photos — and our team imports everything for you. Parents then join with a single school code. See the full onboarding guide.
Do parents have to pay anything?
No. The parent app is completely free to download and use on Android and iOS. Schools pay a simple per-student subscription; there are no charges to parents and no messaging fees to anyone.
How is this better than a class WhatsApp group?
A WhatsApp group looks unprofessional and gets lost among a parent's dozens of other chats. Important notices vanish under 'good morning' forwards and photos, anyone can reply and derail the thread, and there's no way to know who actually read something. ESkoolHub keeps school communication in one clean, official place: notices are organised, searchable and read-tracked, replies stay private between the parent and school, and fees, results and attendance live right alongside — not scattered across several groups.
What if a parent doesn't have a smartphone?
Any parent with a smartphone in the household can be linked to a student, and multiple guardians can follow the same child. For families without a smartphone, schools can continue to print selected notices — but in practice over 95% of parents come online within the first week.
Can more than one guardian follow the same child?
Yes. A mother, father and, say, an elder sibling can all be linked to the same student and receive the same notices, fee reminders and results.
How do fee reminders and payments work?
Your office sets fee heads, due dates and instalment plans. Parents see their live outstanding balance in the app, and automatic reminders go out 7, 3 and 1 day before the due date. Online payment collection can be enabled on the Growth plan and above.
Is our student data secure?
Yes. Data is encrypted in transit and at rest, access is role-controlled, and we never sell or share your information. Read the full Privacy Policy.
Can we try it before we commit?
Absolutely. Every school starts with a free trial, and there are no lock-in contracts. Contact us to get started.
Which devices are supported?
The parent app runs on Android and iOS. School staff can manage everything from the app or from any web browser on a computer.
Still need a hand?
Our support team replies within one working day — often much sooner on WhatsApp.
Contact support →